This course explores essential communication skills to improve experiences when working with pregnant women, new mothers and their families. Effective communication skills are the foundation for meaningful counselling. This course also looks more broadly at cultural perspectives of communication and counselling.
Course Information
This course is equivalent to 10 hours of learning. The course is one of thirteen (13) courses that make up the Lactation Consultant Examination Preparation (Exam Prep - EP) program. Courses in the Exam Prep program may be studied as an individual course based on your interest or education requirements.
The 10 completed hours can be used as:
- Comprehensive education related to the lactation specific education for the IBLCE® examination eligibility, and/or
- Continuing Professional Development (CPD) for medical officers, midwives, nurses and allied health professionals.
As per IBLCE® requirements for initial certification, this course provides 5 hours of education focused on communication skills.
*The 10 hours are calculated on completion of the essential course content - Additional Resources materials are supplementary and therefore not included in the 10 hours.
Broad Aims of the Course
The broad aims for this course are:
- Explore communication pathways to further develop skills in interpersonal and interprofessional relationships.
- Demonstrate the application of knowledge to enhance counselling skills.
- Integrate communication and counselling skills to capacity build professionalism within the scope of an IBCLC®.
Access Time
- Single courses are open for 30 days from the time of activation.
- You activate the course when you have the time and motivation to successfully complete the course.
- There is a discount if you purchase all 13 Exam Prep courses together - you can still activate the courses as you are ready:
- Each course will still only be open for 30 days
- Do not activate all 13 courses at once
- Once you have completed the content within the course you will still have access to content for the duration of the purchased time.
Learning Resources
The course is inbuilt with video presentations, self-directed learning activities and quizzes in each section. There are:
- Downloadable resources
- Links to additional content
- Self-directed learning (SDL) activities
Psychology, Sociology, and Anthropology
9.Breastfeeding dyad relationship
12.Cultural awareness
Clinical Skills
Education and Communication
1.Active listening
2.Anticipatory guidance
3.Care plan development and sharing
4.Educating mothers and families
5.Educating professionals, peers, and students
6.Emotional support
7.Empowerment
Course Profile
Welcome
Recommended Readings
Handbook - Communication and Counselling Skills for the Lactation Consultant
Additional Resources
Module 1: Foundations of Communication
Learning Outcomes
Introduction
What is Communication?
Send and Receive
Cultural Safety When Communicating
Quiz
Self Directed Learning Activity - Effective cultural communication
Quiz - Effective cultural communication
Module 2: Essentials of Communication
Learning Outcomes
Introduction
Barriers to Effective Communication
Words Matter
Communication Cocktail
Quiz
Self Directed Learning Activity - Communication skills
Quiz - Communication skills
Module 3: Foundations of Counselling
Learning Outcomes
Introduction
Counselling 101
First Impressions
Cross Cultural Counselling
Quiz
Self Directed Learning Activity - Anticipatory guidance & motivational interviewing
Quiz - Anticipatory guidance & motivational interviewing
Module 4: Essentials of Counselling
Learning Outcomes
Introduction
Core Counselling Skills
Confidence and Support
Listening and Learning
Quiz
Self Directed Learning Activity - Building skills
Quiz - Building skills
Holistic Quiz