Frequently Asked Questions
How do I enrol?
Enrolment is easy! Register your details and wait for a confirmation email, which should only take up to 10 minutes.
Please check your spam/junk folder for emails from factsoflife!
What do I do if I haven't received an email to confirm my email address?
Check your spam or junk folder, if the confirmation email is not there, you can contact the administrator at info@factsoflife.com.au
What is the difference between a course and a program?
Throughout this site, the terms ‘program’ and ‘course’ are used. A program is a compilation of courses, such as the Exam Prep (code ‘EP’) program, which is made up of 13 courses. Any of the courses can be selected individually, or as a package of 13 that make up the comprehensive Exam Prep program. Similarly, the ethics program has two (2) ethics courses that make up the Ethics Program.
How do I ‘check out’ a course?
Log back in, add a course to the shopping cart and follow the simple steps for payment. You can choose 'EP-PROG: Lactation Consultant Exam Prep Program' if you take the package of 13 courses, or add as many individual courses as you wish. If you need further assistance, you can contact the administrator at info@factsoflife.com.au
How do I pay for the course?
We provide various secure payment methods, such as PayPal and Credit Card. Alternatively, you have the option to make payment through electronic funds transfer (EFT) or direct debit via internet banking - this will require a manual invoice and therefore will need to be arranged (please contact info@factsoflife.com.au). Please note that this method may take up to 5 working days to process and clear the funds. Once the payment has been cleared, you will receive an email notification, allowing you to activate the course at your convenience.
What do I do once I have enrolled in a course or program?
To get started, log back into your profile where you will find the course(s) on your dashboard. Then simply 'Activate' the course.
How do I get help if I need it?
Email info@factsoflife.com.au and provide specific information about your problem, a screen shot is ideal.
How do I activate my course?
Simply go to your dashboard page and click on ‘Activate’. You have 30 days to complete a course.
How long do I have access to the course?
You have 30 days to complete a course. If you have difficulty completing the course in 30 days, email info@factsoflife.com.au to discuss an extension. If you are preparing for the IBLCE exam, the courses, once completed will be opened to you until your exam date so you can revisit and revise the content.
Should I activate multiple courses at once?
Probably not – once a course has been activated you have 30 days to complete the course. Take your time and enjoy the course(s), complete one at a time.
If I finish a course before 30 days, can I still have access to the course?
Yes, you can access all resources except for the quizzes.
Will I receive a certificate?
Yes, when you complete your course, you'll receive a document that certifies you have successfully completed the course. The certificate will illustrate the length of time the course is approved and it will specify the allocation of CERPs, content and Detailed Content Outline.
Are the courses CERP approved?
Yes, a certificate of completion will be issued upon successful course completion and when the program is completed as a whole. The certificate of completion provides evidence that you have completed the course in the event that you are audited by the International Board of Lactation Consultant Examiners.
Can I use the courses are professional development for midwifery, or nursing or medical?
Yes, the certificate is evidence of completed professional development in your respective health profession(s) e.g., medicine, midwifery, nursing or allied health.
Why is having CERPs allocated to a course or program important?
Allocation of CERPs is an acknowledgement that the course or program topics can be used by IBCLC's toward recertification and by exam candidates toward exam eligibility. Additionally, the allocation of CERPs signifies the education provider affirms support of the World Health Organization (WHO) International Code of Marketing of Breast-milk Substitutes and subsequent World Health Assembly (WHA) resolutions.