Frequently Asked Questions

How do I enrol?

Enrolment is easy! Register your details and wait for a confirmation email, which should only take up to 10 minutes.

What do I do if I haven't received an email to confirm my email address?

Check your spam or junk mail box, if the confirmation email is not there, you can contact the administrator at info@factsoflife.com.au.

How do I ‘check out’ a course?

Log back in, add a course to the shopping cart and follow the simple steps for payment. You can add as many courses as you wish. If you need further assistance, you can contact the administrator at info@factsoflife.com.au.

How do I pay for the course?

You can pay via PayPal or by electronic funds transfer (direct debit via internet banking), which may take up to 5 working days to clear. Once funds have been cleared, you will receive an email after which you can activate the course at your convenience.

How do I get help if I need it?

Email info@factsoflife.com.au and provide specific information about your problem, a screen shot is ideal.

How do I activate my course?

Simply click on ‘Activate’. You have 30 days to complete a course

How long do I have access to the course?

You have 30 days to complete a course.

Should I activate multiple courses at once?

Probably not – once a course has been activated you have 30 days to complete the course. Take your time and enjoy the course(s), complete one at a time.

If I finish a course before 30 days, can I still have access to the course?

Yes, except for the quizzes.

Will I receive a certificate?

Yes, when you complete your course, you'll receive a document that certifies you have successfully completed the course. The certificate will illustrate the length of time the course is approved and it will specify the allocation of CERPs.