Frequently Asked Questions

How do I enrol?

Enrolment is easy! Register your details and wait for a confirmation email, which should only take up to 10 minutes.

Please check your spam/junk folder for emails from factsoflife!

What do I do if I haven't received an email to confirm my email address?

Check your spam or junk folder, if the confirmation email is not there, you can contact the administrator at info@factsoflife.com.au.

How do I ‘check out’ a course?

Log back in, add a course to the shopping cart and follow the simple steps for payment. You can add as many courses as you wish. If you need further assistance, you can contact the administrator at info@factsoflife.com.au.

How do I pay for the course?

We provide various secure payment methods, such as PayPal and Credit Card. If you live in, you have the option to make payment through electronic funds transfer (EFT) or direct debit via internet banking. Please note that this method may take up to 5 working days to process and clear the funds. Once the payment has been cleared, you will receive an email notification, allowing you to activate the course at your convenience.

How do I get help if I need it?

Email info@factsoflife.com.au and provide specific information about your problem, a screen shot is ideal.

How do I activate my course?

Simply go to your dashboard page and click on ‘Activate’. You have 30 days to complete a course. 

How long do I have access to the course?

You have 30 days to complete a course. If you have difficulty completing the course in 30 days, email info@factsoflife.com.au to discuss an extension. If you are preparing for the IBLCE exam, the courses. once completed, will be opened to you until your exam date so you can revisit and revise the content.

Should I activate multiple courses at once?

Probably not – once a course has been activated you have 30 days to complete the course. Take your time and enjoy the course(s), complete one at a time.

If I finish a course before 30 days, can I still have access to the course?

Yes, you can access all resources except for the quizzes.

Will I receive a certificate?

Yes, when you complete your course, you'll receive a document that certifies you have successfully completed the course. The certificate will illustrate the length of time the course is approved and it will specify the allocation of CERPs, content and Detailed Content Outline.

Are the courses CERP approved? 

Yes, all courses, individual and those in the Exam Prep program are CERP approved or pending approval.

Can I use the courses are professional development for midwifery, or nursing or medical?

Yes.