Frequently Asked Questions
Welcome to our FAQs section. Here, you’ll find clear answers to the most common questions we receive. Whether you’re looking for guidance, clarification, or quick information, this section is designed to help you navigate with ease. If your question isn’t answered here, feel free to reach out — we’re happy to help.
What type of lactation education do I need if I am sitting the exam for the first time?
For the aspiring IBCLC, lactation education must be at least 95 hours within the five years before applying for the exam and specific to the IBLCE® Detailed Content Outline. This means including 5 hours of communication and a minimum of 2 hours specific to the International Code of Marketing of Breast-milk Substitutes. All requirements to sit the exam are present in the Facts of Life Exam Prep program.
Can I do any of the Facts of Life courses if I am recertifying?
Absolutely! Each of the courses in the Facts of Life lactation portfolio are aligned to the IBLCE® Detailed Content Outline. Each course has the breakdown of lactation, ethics or 'related (R) education hours. A certificate of completion is issued with the domains and hours from the Detailed Content Outline for the purposes of ongoing, professional education.
How do I enrol?
Enrolment is easy! Register your details and wait for a confirmation email, which should only take up to 10 minutes.
Please check your spam/junk folder for emails from factsoflife!
What do I do if I haven't received an email to confirm my email address?
Check your spam or junk folder, if the confirmation email is not there, you can contact the administrator at info@factsoflife.com.au
What is the difference between a course and a program?
Throughout this site, the terms ‘program’ and ‘course’ are used. A program is a compilation of courses, such as the Exam Prep (code ‘EP’) program, which is made up of 13 courses. Any of the courses can be selected individually, or as a package of 13 that make up the comprehensive Exam Prep program. Similarly, the ethics program has two (2) ethics courses that make up the Ethics Program.
How do I ‘check out’ a course?
Log back in, add a course to the shopping cart and follow the simple steps for payment. You can choose 'EP-PROG: Lactation Consultant Exam Prep Program' if you take the package of 13 courses, or add as many individual courses as you wish. If you need further assistance, you can contact the administrator at info@factsoflife.com.au
How do I pay for the course?
We provide various secure payment methods, such as PayPal and Credit Card. Alternatively, you have the option to make payment through electronic funds transfer (EFT) or direct debit via internet banking - this will require a manual invoice and therefore will need to be arranged (please contact info@factsoflife.com.au). Please note that this method may take up to 5 working days to process and clear the funds. Once the payment has been cleared, you will receive an email notification, allowing you to activate the course at your convenience.
What do I do once I have enrolled in a course or program?
To get started, log back into your profile where you will find the course(s) on your dashboard. Then simply 'Activate' the course.
How do I get help if I need it?
Email info@factsoflife.com.au and provide specific information about your problem, a screen shot is ideal.
How do I activate my course?
Simply go to your dashboard page and click on ‘Activate’. You have 30 days to complete a course.
How long do I have access to the course?
You have 30 days to complete a course. If you have difficulty completing the course in 30 days, email info@factsoflife.com.au to discuss an extension. If you are preparing for the IBLCE exam, the courses, once completed will be opened to you until your exam date so you can revisit and revise the content.
Should I activate multiple courses at once?
Probably not – once a course has been activated you have 30 days to complete the course. Take your time and enjoy the course(s), complete one at a time.
If I finish a course before 30 days, can I still have access to the course?
Yes, you can access all resources except for the quizzes.
Will I receive a certificate?
Yes, when you complete your course, you'll receive a document that certifies you have successfully completed the course. The certificate will illustrate the length of time the course is approved and it will specify the allocation of education hours, content and Detailed Content Outline.
Are there any clinical components to the courses?
No - the theoretical courses do not require evaluation of clinical competence, rather the focus is on theoretical knowledge. One of the eligibility criteria to sit the exam is clinical practice, which while separate to lactation education, should be informed by theory. Therefore, undertaking education such as the Exam Prep program is advised to underpin your clinical journey.
Can I use the courses are professional development for midwifery, or nursing or medical?
Yes, the certificate is evidence of completed professional development in your respective health profession(s) e.g., medicine, midwifery, nursing or allied health.
Are CERPs allocated to the courses?
Our courses are not currently CERP-approved because formal accreditation is a separate process that is quite costly, and those costs would significantly increase the course fees for participants.
The content itself is fully aligned with the current IBLCE® Detailed Content Outline, which means the material reflects knowledge and skills expected of initial certificants, and recertifying IBCLCs® and can be appropriately support continuing education hours.
While we have chosen not to pursue official CERP provider status at this time to keep the program more affordable and accessible, you can still use the Detailed Content Outline as a framework to document how these hours relate to the domains and to your ongoing professional development.